GUILD
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Shipping & Handling

All clothes are shipped from
Guild's atelier based in Tallinn, Estonia

 
 

STANDARD POSTAL SHIPPING

Clothes will be sent through Estonian national postal services - Eesti Post (OMNIVA) and a tracking number will be provided to the customer when the parcel has been shipped. 



 

ESTIMATED DELIVERY TIMES

Europe - 2 to 7 days
US/Canada - 10 to 14 days
Worldwide - 10 to 20 days

Please note that international post delivery may take 2-4 weeks during the holiday period.

COURIER SHIPPING

Guild  can be ordered via a courier company (DHL, UPS, TNT etc) if the customer selects this specific means of shipping when purchasing the jeans.

Courier shipping is more expensive than standard postal services but offers faster delivery times, door-to-door transport and tracking of the parcel at all times.
 

Estimated delivery times

Europe - 2 to 5 days
US/Canada - 2 to 5 days
Worldwide - 3 to 10 days

Please note that international post delivery may take 2-4 weeks during the holiday period.

 
 

PLEASE NOTE

The estimated delivery times are to be used as a guide only. Delivery time may change due to the customs clearance processes. Standard postal service shipping may have small delays. If you have any questions feel free to contact us.

INFO@GUILD.EE

 
 

Returns & Exchanges

 
 
 

the standard sizes may vary from country to country

Our clothes  and their fit really come to life when you have the perfect size for your body. We really care a lot how GUILD clothes look and feel on you and that's why we are doing the most we can beforehand, so you could order a perfectly fitting clothing set. Please check if our standard measurements are fine. Please note that the standard sizes may vary from country to country.

 

We will offer you an exchange of the items

Please make sure your items are returned new, unused and with all GUILD and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact us in 14 days after you have received the parcel for a return authorization number and let us know the reason of return before shipping the clothes back. If the returned item is not damaged and of the same quality as sent the refund is provided within 14 days after the clothes are received by us. We do not accept returns of customized items.

the accuracy of colors cannot be guaranteed

We aim to display the colors of our products as accurately as possible, however resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colors cannot be guaranteed.

 

We do not refund the shipping dues

Shipping costs will not be refunded for uncollected items. We do not take responsibility for damages or losses due to the shipping, these damages will be refunded by the postal services company.